1. How long does shipping take?
Orders are processed in 1–2 business days, and delivery typically takes 5–8 business days within the U.S.
2. Will I receive a tracking number?
Yes, tracking details are sent via email once your package is shipped via USPS or YunExpress.
3. Can I cancel my order?
Orders can be canceled before shipment. Once shipped, cancellations are no longer possible.
4. What is your return policy?
We accept returns within 180 days of delivery. Items must be unused and in original packaging.
5. Is the shipping fee refundable?
No, shipping fees are non-refundable unless the return is due to our error.
6. When will I receive my refund?
Refunds are processed within 2 business days of receiving your return. Bank processing may take longer.
7. How can I contact Treovix?
Email us at support@treovix.com. We typically reply within 24 business hours.
8. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and secure payments via PayPal.
9. Do you ship internationally?
Currently, we only ship within the United States, excluding military zones and offshore territories.
10. What should I do if I received a damaged or incorrect item?
Please contact us within 7 days of receiving your item. Include photos of the issue for faster resolution.
11. Can I change my shipping address after placing an order?
Yes, if your order has not yet shipped. Contact us as soon as possible to request an address change.
12. Do you offer bulk or wholesale orders?
Yes, for wholesale inquiries, please contact us directly at support@treovix.com with your request.
13. Are your products covered by warranty?
Some items come with a manufacturer’s warranty. Warranty details (if available) are listed on product pages.
14. What happens if my package is lost?
If your package is confirmed lost by the carrier, we will either resend your order or issue a full refund.
15. Can I return a used item?
Unfortunately, we only accept returns on unused items in original condition and packaging.
16. Is my personal information secure?
Yes, we use SSL encryption and comply with industry standards to protect your personal data.
17. Do you restock sold-out items?
Yes, many popular items are restocked. You can subscribe to back-in-stock alerts on product pages.
